Scope and contact
MigraNetix processes information to operate this website and its migration application, respond to enquiries, and provide support. Contact sales@migranetix.com with privacy questions or requests.
Information you provide
We process account and contact details, support messages, and information supplied in enquiry or custom-scope forms. When you connect platforms, we process the credentials or access tokens, configuration, mappings, and source and destination data needed to perform the migration you request. Connected data may include content, media, metadata, and personal information in supported user records.
Migration data and instructions
We process connected data to inspect supported entities, run demos and full migrations, show progress and results, investigate failures, and provide requested support. You are responsible for having authority to connect the systems and a lawful basis to transfer personal data. Where we process personal data on behalf of a business customer, that processing is subject to the applicable data-processing arrangement and customer instructions. Do not send connection credentials or database exports through public enquiry forms.
Technical and transaction records
We process technical request information, security and application logs, migration identifiers, processing results, and payment or refund references needed to operate the service and resolve support or billing issues. If Paddle processes your purchase, it processes payment information under its Privacy Notice. We use the transaction information made available to us to provide the purchased access and handle support.
Why we process information
We use information to provide the software, perform requested migrations, respond to enquiries, maintain accounts, protect the service, and meet legal obligations. Depending on the context and applicable law, the basis may be contract performance, steps requested before a contract, consent, legitimate interests, or a legal obligation. We do not sell personal information.
Service providers and connected platforms
Hosting and network providers process technical data to deliver the website and application. Where enabled, HubSpot processes enquiry, chat, or customer relationship information, and Google Analytics 4 processes website usage data with your consent. The source and destination platforms you connect process information under their own terms. Providers receive information needed for the relevant service under applicable arrangements.
Cookies and preferences
Essential browser storage supports security, account access, interface settings, and your consent choice. Optional website analytics are disabled until you accept analytics where offered. You can change that choice through Cookie settings in the footer. See our Cookie Policy for details.
Retention and security
We retain account, enquiry, migration, and transaction information only as reasonably needed for the relevant purpose, support, security, dispute resolution, or legal obligations. Retention can differ between content, operational logs, and billing records. Contact us to request deletion or information about retention for your migration. We use access controls and security measures appropriate to the service; no online system can be guaranteed risk-free.
International processing and your rights
Providers and connected platforms may process data in different countries. Where required, applicable contractual or other safeguards govern transfers. Depending on your location and our role, you may request access, correction, deletion, restriction, objection, or portability, withdraw consent, or complain to a supervisory authority. Where we act on behalf of a customer, we may refer requests about migrated personal data to that customer.
Policy updates
We may update this notice to reflect changes to the service or processing. The effective date appears above. We will provide additional notice where required for material changes.
Contact
Questions about this document can be sent to sales@migranetix.com.